I asked for a balance payoff and when I sent more then the balance owed they kept my money saying it was interested owed. Worst company EVER and takes your money without verifying actual facts on your account.
Called to try and settle a problem with them constantly charging me NSF fees (which are 30 dollars for some god forsaken reason) I said I wanted my payments on the 24th of each month and I missed a payment (my fault) then told them to make the payment for both months on the 24th. Instead they charge me over 90 dollars on NSF fees because they tried making the payment on the 4th not the 24th (so the system obviously missed the 2) without getting my approval. It failed the first time on the 4th since my funds are allocated on the 1st, then called me at 11 pm which I'm asleep, I wake up at 5am every weekday. Which is their "attempt to get ahold of me" since they couldn't get ahold of me they decide to run the charge 2 more times.
I've paid more in NSF fees for a mistake they refuse to take responsibility for and they just lost Kirby a good sum of money. If I'm refused to return the Kirby after all of this, im taking it to court.
I always find it disingenuous for a company to continuously apologize for their companies failures, when you know it's not the first time they have been informed of the problem(s) & then they want feed back on how their doing and a good rating on their performance as a company. If their not willing to improve their company on the issues they already know they have from being informed of them then what's the REAL purpose of the "Rate & Review"?
Wasted almost three years working with this company. The last thing they did to me was promised me a pay review after 3 moths when I brought this up to my sup Ann, she told me that she never said this. And that if I thought otherwise to show her proof. In other words I was a liar. Everyone who knows me knows I'm one of the most honest individuals around, wether it hurts my feelings, your feelings, or whoever I'd feeling in between you and I. At last I put in my resignation statement, based on my honesty on that ppwrk hey decided not to let me finish my 2 weeks. Threaten me with not paying my earned vacation time, had a meeting with a executive Katie. She confirmed herself that I feed my sup did promise me that and that she was out of line for calling me a liar and would have a follow up with her... at the end they knew better than not to pay my vacation time. Now they sit with my spot empty and nobody who wants to take that spot based on them not wanting to pay people what they are worth. I would not recommend working with this comp or doing business with them.
Firstly, I purchased a rainbow vacuum cleaner in May 2017. The contract I signed in my home was for the financed amount of approximately 2000.00. about 30 days later I get a statement from PCI totaling approximately 4300.00. immediately, I contacted PCI and disputed validity of the debit since there was a major offset. They (PCI) agreed to place the account in a "hold" status while they investigate the issue. About 3 months later (August), after sending in letters and copy's of the contract that I had they adjusted the loan to the agreed upon amount. I have been making payments on time every month and have proof of such. Today (12/11/17) the owner of the rainbow distribution company comes into the business I own, telling me that PCI had taken his money back out of his account because I've never made a payment. He wanted to know what I'm going to do about getting him his money. I immediately got defensive since I thought he was attempting to scam me. I called PCI to enquire upon this situation. They informed me that they don't have any record of me EVER making a payment. I asked them where I can send the statements proving I've made all payments as agreed to. They have no record of me sending them check's, however, I have proof they cashed them. They proceed to tell me they charged back the seller and to take it up with them since they consider this loan a "bad debt" and subsequently charged off the account to the seller/distributor. So until I get everything straightened out, most likely in a court setting. I'm out approximately 700.00 thus far in payments I've maid that they have no record of. I should have investigated PCI before taking a line of credit with them. Apparently, I'm not the only one that has had issues with them. I cannot in good faith or trust recommend this company to anyone. Please stay away. Find alternate means of financing other than PCI. Let's see how quick this gets taken care of once a certified letter comes the they're office. I'll update.
Preferred Credit Inc is a US Atm based in St Cloud, Minnesota. Preferred Credit Inc is located at 628 Roosevelt Rd, St Cloud, MN 56301, USA.
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