poor customer service. $200 boots leaked and they did not offer any kind of service to address the problem. Red wings used to mean high quality. Not anymore!
When we arrived at the store, the employee said that they have a pro rated warranty, and could only give a partial store credit, or mail them in for a resole. I stated that he was wrong, and I had called red wing prior, and knew the warranty terms. He stated he knew the warranty, and I was wrong. At that point, I decided I wasn't going to deal with him anymore, and told him I would call them and deal with them directly.
Customer service is great. Got in, got out. Had what I needed at a great price. Will be back for work boots in three or four years when my current ones finally wear out.
This afternoon we went to this location for a warranty on my boots. I had done my homework online, and knew the warranty terms. When I called red wing directly, they confirmed what I had thought. The sole had begun to delaminate from the boots, and they were only 7 months old. The have a 12 month warranty.
Husband ordered boots a week ago Friday, (5/19/17) and still no boots. Been calling the store and the phone is constantly busy,
I will never go to the saint cloud store again. The guy I dealt with was rude, and I believe was the manager.
Very knowledgeable sales staff that will make sure you get what's best for you and not them. I love that they will condition and relace your boots for free.
The phone rep I got when I called was great. I explained the situation, and my experience at the saint cloud store. The phone rep asked me to e-mail him a picture of the defect. Within 9 minutes of me dialing them, he had a pair ordered for me, no charge.
Red Wing is a US Shoe Store based in St Cloud, Minnesota. Red Wing is located at 3401 Division St #147, St Cloud, MN 56301, USA.
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