8
3401 Division St #147, St Cloud, MN 56301, USA
St Cloud, Minnesota 56301
+1 320-251-3562

poor customer service. $200 boots leaked and they did not offer any kind of service to address the problem. Red wings used to mean high quality. Not anymore!

When we arrived at the store, the employee said that they have a pro rated warranty, and could only give a partial store credit, or mail them in for a resole. I stated that he was wrong, and I had called red wing prior, and knew the warranty terms. He stated he knew the warranty, and I was wrong. At that point, I decided I wasn't going to deal with him anymore, and told him I would call them and deal with them directly.

Customer service is great. Got in, got out. Had what I needed at a great price. Will be back for work boots in three or four years when my current ones finally wear out.

This afternoon we went to this location for a warranty on my boots. I had done my homework online, and knew the warranty terms. When I called red wing directly, they confirmed what I had thought. The sole had begun to delaminate from the boots, and they were only 7 months old. The have a 12 month warranty.

Husband ordered boots a week ago Friday, (5/19/17) and still no boots. Been calling the store and the phone is constantly busy,

I will never go to the saint cloud store again. The guy I dealt with was rude, and I believe was the manager.

Very knowledgeable sales staff that will make sure you get what's best for you and not them. I love that they will condition and relace your boots for free.

The phone rep I got when I called was great. I explained the situation, and my experience at the saint cloud store. The phone rep asked me to e-mail him a picture of the defect. Within 9 minutes of me dialing them, he had a pair ordered for me, no charge.

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Red Wing — Shoe Store in St Cloud

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Red Wing

Shoe Store at 3401 Division St #147, St Cloud, MN 56301, USA. Here you will find detailed information about Red Wing: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    9:30 AM – 8:00 PM
  • Tuesday
    9:30 AM – 8:00 PM
  • Wednesday
    9:30 AM – 8:00 PM
  • Thursday
    9:30 AM – 8:00 PM
  • Friday
    9:30 AM – 8:00 PM
  • Saturday
    9:30 AM – 5:00 PM
  • Sunday
    11:00 AM – 4:00 PM

Rating

5
/
5
Based on 8 reviews

Contacts

Categories:
State:
Minnesota
Address:
3401 Division St #147, St Cloud, MN 56301, USA.
City:
St Cloud
Postcode:
56301

About Red Wing

Red Wing is a US Shoe Store based in St Cloud, Minnesota. Red Wing is located at 3401 Division St #147, St Cloud, MN 56301, USA.


Please contact with Red Wing using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Red Wing opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Red Wing

  • Kaylee
    Added 2016.07.28
    poor customer service. $200 boots leaked and they did not offer any kind of service to address the problem. Red wings used to mean high quality. Not anymore!
  • Hannah
    Added 2016.06.07
    When we arrived at the store, the employee said that they have a pro rated warranty, and could only give a partial store credit, or mail them in for a resole. I stated that he was wrong, and I had called red wing prior, and knew the warranty terms. He stated he knew the warranty, and I was wrong. At that point, I decided I wasn't going to deal with him anymore, and told him I would call them and deal with them directly.
  • Morgan
    Added 2016.04.08
    Customer service is great. Got in, got out. Had what I needed at a great price. Will be back for work boots in three or four years when my current ones finally wear out.
  • Angel
    Added 2016.01.22
    This afternoon we went to this location for a warranty on my boots. I had done my homework online, and knew the warranty terms. When I called red wing directly, they confirmed what I had thought. The sole had begun to delaminate from the boots, and they were only 7 months old. The have a 12 month warranty.
  • Anthony
    Added 2015.09.27
    Husband ordered boots a week ago Friday, (5/19/17) and still no boots. Been calling the store and the phone is constantly busy,
  • Logan
    Added 2014.09.30
    I will never go to the saint cloud store again. The guy I dealt with was rude, and I believe was the manager.
  • James
    Added 2014.07.07
    Very knowledgeable sales staff that will make sure you get what's best for you and not them. I love that they will condition and relace your boots for free.
  • Kimberly
    Added 2013.09.27
    The phone rep I got when I called was great. I explained the situation, and my experience at the saint cloud store. The phone rep asked me to e-mail him a picture of the defect. Within 9 minutes of me dialing them, he had a pair ordered for me, no charge.
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