The nice clerk (bahar) was so helpful..her shift was done, but she still waited on me...so polite, thankyou.
To the St.Cloud JCP I would give zero stars if I could. Totally disappointed, frustrated, and fed up.
They need more big and tall back where it was because it sucks were it is
At the beginning of November my husband and I went in to shop for a fridge and a couch because there were good sales on those items for Black Friday. We opened a JCP credit card, and ordered the fridge and couch we wanted (both great prices!). We left happy. The delivery for the fridge was set to be delivered in a week, the couch in 3 weeks. Not bad.
I gave this rating because Annette who's my stylist at St Cloud, is awesome and has been doing my hair for several years and she always does a Fantastic job!!! She always goes out of her way to make sure everything is perfect and that I love my hair.
3 weeks went by, and still no delivery on the couch. Went to the store, and after looking for quite some time found someone to ask about the order status on the couch (we never got info for how to track the status of our order, and also no confirmation email for it in those 3 weeks, so I was concerned). The woman told me that it “actually takes 4 weeks”. Still didn’t get it at the 4 week mark. Went back, and was told by a different person, “That’s odd. If you don’t get it in 6 weeks you should be concerned.” Almost at the 2-month mark now and still no couch... (at one point they called the manufacturer to make sure that they actually received our order, which they did).
The next day we got a call saying the fridge order was messed up and would be delayed a week. Not the greatest, but not the worst. Fridge came in 2 weeks and we were happy with how it looked/worked.
Since we got numerous $10 in-store credits for our purchases, we decided to use the credits toward curtains. Ordered those in-store, and 4 days later received an email saying our order was cancelled because our payment method (our JCP credit card) was not “approved.” I’m sorry, but if I can order a couch and a fridge on the credit card, there should be no reason why I can’t also order curtains. Not only that, I had used the same card in a transaction 5 minutes after the curtains, that was approved. The email had a phone number to call to straighten things out... there was a 47 minute wait.
Ridiculous. Just ridiculous. I understand that there are more orders close to the holidays and things may be behind schedule, but screw ups on every order we’ve made, and shipment schedules nearly 3 times longer than promised is unacceptable. Hopefully our recent experiences with JCP are just flukes, however once we get the curtain ordeal straightened out, we have SERIOUS doubts as to whether or not we will EVER go back.
I like the variety and there are always good deals. My biggest concern is that no matter when I'm here, I always seem to wait a long time to check out. Not sure why this is such a long process.
Jcpenney is a US Department Store based in St Cloud, Minnesota. Jcpenney is located at 4101 W Division St, St Cloud, MN 56301, USA.
Please contact with Jcpenney using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Jcpenney opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Department Store in St Cloud