My husband and I bought a table with 4 chairs through you guys over 3 weeks ago. We were missing the hardware for the chairs and 2 legs. We called customer service right away and they said they ordered them and they will ship them to us. Saturday one week later we received hardware for the table which we needed for the chairs in the mail.... no legs yet.... My husband called the store manager still waiting for him to return his phone call. I called customer service and the lady told me she will order the hardware but now we gotta wait 4-6 weeks for the missing parts. The first lady never ordered the legs. We are not happy with the customer service we have received and can't enjoy our new table and chairs. We have been lied to from customer service, nothing to even try to make your customers happy. We will NOT be returning to this store EVER again.
My husband had a bad experience at this store. He voiced his concerns and the store promptly addressed the situation and have more than rectified it with us! It was so good to see they cared greatly and were pro-active to put in place changes to prevent a nonoccurrence. Huge shout out to Troy Higgins for going over and above in his professionalism and his knowledge of product and store policy. Brittany's help getting our financing through without a hitch made our purchase smooth sailing.
The first brand new piece of furniture I have ever bought and after shopping around different stores I found ASHLY'S and especially my sales rep Milissa Holland to be most delightful and extremely helpful and patient with my indecisiveness. Once I made my choice she (Milissa Holland) brought the deal all together quickly and flawlessly. It was truly a pleasure to work with her.
We worked with Julie on the floor! She showed us exactly what we were looking for and helped us all along the way, without any interruptions. Wondeful Sales woman!
Jennifer Snyder was very helpful while searching for our new furniture. When we picked up our furniture, we had a floor model that was wrapped in plastic. So we paid for NEW furniture but received one that was used. Not good business!
Ashley Homestore is a US Furniture Store based in St Cloud, Minnesota. Ashley Homestore is located at 60 Waite Ave S, St Cloud, MN 56301, USA.
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